Continental Insurance Company Limited is focused on ensuring we remain a company that others want to do business with, now and for many years to come. It is a fundamental policy of the company to conduct its business with honesty, integrity and in accordance with the highest professional, ethical and legal standards One of the keys to our success and longevity is adhering to our company’s compliance and ethics standards. We must always strive to conduct ourselves with the highest regard for professional responsibility, integrity, and regulatory compliance, and our Code of Conduct is the document that helps guide us through what this means on a daily basis.

The company has adopted a comprehensive Code of Conduct (codes) for members of the Board of Directors and employees.


Directors of CICL must act honestly and fairly and exhibit high ethical standards in dealing with all stakeholders of the company.


Directors are prohibited from taking personal opportunities related to the company’s business, using company’s property, information or position for personal gain or competing with the company for business opportunities.


Directors must maintain confidentiality of the information entrusted upon them by the company, except when disclosure is authorized by the Chairman of the Board or legally mandated.


Directors shall comply with laws, rules and regulations as applicable to the company, including but not limited to the Companies Act 2017 and Insurance Ordinance, 2000.


Directors should take steps to ensure that the company promotes ethical behaviour, encourages employees to talk to supervisors, managers and other appropriate personnel when in doubt about the best course of action in a particular situation. Encourage employees to report violation of laws, rules, regulations, company policies and procedures or code of conduct to appropriate personnel and inform them that the company will not allow any retaliation for reports made in good faith.


Certain restrictions/ reporting requirements apply to trading by Directors in company shares. Directors will make sure that they remain compliant with these statutory requirements.


Each Director must avoid conflict of interest between the Director and company. Any situation that involves, or may reasonably be expected to involve, a conflict of interest with the company, should be disclosed promptly.


Directors should disclose any suspected violations of this code promptly in the immediate subsequent meeting of the Board of Directors.


Employees are expected to safeguard confidential information about the company activities and must not, without authority, disclose such information to the press, outside source, or employees/ trainees who are not entitled to such information.



Employees must not engage in activities or transactions which may give rise or seen to have given rise to conflict between their personal interests and the interest of the company.


An employee must not give or receive bribes or other payments, which are intended to influence a business decision or compromise independent judgment nor any employee give money to obtain business for the company or receive money for giving company business to an outside agency.


Agreements with agents, sales representatives or consultants should state clearly the services to be performed, the amount to be paid and other relevant terms and conditions.


CICL’s relations and dealings with consultants, agents, intermediaries and other third parties should at all times be such that CICL’s integrity and reputation is not damaged, if details of the relationship or dealings were to become public knowledge.


All funds, assets, receipts and disbursements must be properly recorded in the Books of the Company.


Every employee at work must take reasonable care for the health and safety of him/ herself and others, including visitors, who may be affected by his/ her acts or omissions at work and cooperate in the company’s efforts to protect the environment.


Smoking and exposure of workplace to tobacco poses serious health hazards to employees/ trainees besides potential risks of fire and explosions. Considering this, smoking is permitted only in the designated ‘Smoking Areas’.


No funds or assets of the company may be contributed to any political party or organization or individual who either holds public office or is a candidate for public office except where such contribution is permitted by law.


CICL does not allow its employees to take any part-time and/ or full-time second employment during employees’ engagement with the company.


Any dealing/s between staff and outside organizations in which they have a direct, indirect or family connection must be fully disclosed to the management.


An employee must not take or use company property or property of another employee without permission nor must the employee use company property for private purposes without the management’s permission.


Alcohol in any form and the use of drugs, except under medical advice, is prohibited at all locations.


All forms of organized gambling or betting on the company’s premises are forbidden.


Accepting gifts that might place an employee under obligation is prohibited. Employee must politely but firmly decline any such offer and explain that in accordance with the company’s instructions, they are unable to accept the offer.


Rumour mongering, persuasive allegations, accusations and exaggerations with the purpose of negatively influencing and manipulating the minds and emotions of fellow employees are strictly prohibited.


It is the company’s policy to promote productive work environment and not to tolerate verbal or physical conduct by any employee that harasses, disrupts or interferes with another’s work performance, creates an intimidating, humiliating, offensive or hostile environment. Details


CICL strives to provide a fair and impartial process to its employees and ensure timely resolution of their grievance.


In order to enhance good governance and transparency, CICL has introduced a Whistle Blowing Policy. The policy provides an avenue to employees and clients to raise concerns and report legal and ethical issues like fraud, corruption or any other unlawful conduct or dangers to the public or environment.


Every employee must adhere to the company’s rules of service and make sure that he/ she is familiar with them.


Any violation of this code shall be promptly reported to the Human Resources department by any employee having knowledge thereof or reasonable belief that such a violation has occurred.